Refunds & Returns Policy for STUDYU INTERNATIONAL Eğitim Hizmetleri ve Danışmanlık Tic. Ltd. Şti

Effective Date: 8 January 2024

Thank you for contacting STUDYU INTERNATIONAL Eğitim Hizmetleri ve Danışmanlık Tic. Ltd. Şti. We aim to ensure your satisfaction with every purchase. Please read our Refunds & Returns Policy carefully:

1. Returns

  • We accept returns within 5 days of the purchase date for any of our digital products.
  • For digital products, they must not have been downloaded or accessed, or used in any way.
  • Please contact us at [email protected] to initiate the return process.

2. Refunds

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [email protected].

4. Non-Returnable Items

  • Certain products are exempt from being returned, such as document translations and consulting fees.

5. Shipping

  • Shipping costs for returning items are the responsibility of the customer, except in the case of damaged or defective items.

6. Contact Information

  • For any questions or concerns regarding our Refunds & Returns Policy, please contact us at [email protected].

7. Address for Returns

Address: Nişantepe, Orman Sk. No:13, Çekmeköy/İstanbul